Category: Companies
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HostGator – The Privacy Saga Continues
HostGator: A friend after all? As I wrote yesterday, HostGator locked me out of my brand-new account because of “suspicious” activity. I called back to push them further on it. Do I really need to email them my personal data—scanned copies of my passport or driver’s license, as well as my credit card—to prove I’m not a…
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HostGator – The Privacy-Intrusive Web Host
To proceed with this transaction, we require additional pieces from you. After spending quite a bit of time exploring an alternative web host, I chose HostGator. The reviews were kind, the price was reasonable, and they were having a sale. Seemed like a good time to start migrating my 10 domains (soon to be 11)…
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Goodbye Scotiabank
Not long ago I wrote to convey my dismay with the incessant amount of marketing I was receiving as a Scotiabank customer. For the record, they still continued to call — albeit less frequently — after I contacted them again to re-request that they stop contacting me. Not exactly the customer-focused care I would expect…
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Scotiabank Does Not Honour Do-Not-Call List?
For the past month or two, several times per week, Scotiabank has been calling me from 1-888-882-3811 to tempt me with a “Special Offer”. Despite declining it and requesting that they not call back, the calls have continued. For awhile I stopped answering, hoping that my request to be spared from their marketing machine would…
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An Open Letter to Fitness Depot Canada
Three weeks ago I e-mailed Fitness Depot Canada’s corporate office to offer my feedback and a suggestion. I have not received an acknowledgement, nor a reply. Here is what I wrote: Dear Fitness Depot: If I could make one suggestion to your chain, it would be this: (1.) Make everything on your website for sale,…
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Frustrated Fitness Equipment Buyer Writes Corporate HQ; Details to Come
My frustration with Fitness Depot Ottawa, which has been simmering for the last three months now, abruptly burst into flame last night. It’s official: they’ve finally reduced me to the level of openly disgruntled consumer. I’m tired of feeling overcharged, under-served and disappointed. To cope, I fired off a letter to the Corporate Office containing…
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Ship with DHL at Your Own Risk
Recently I shipped an order using DHL because the merchant didn’t offer FedEx or UPS as an option. I assumed the experience would be similar to their competitors, seeing as they’re such a big company. Lesson learned. DHL’s own Customs Collection division opened my package, decided I owed $7.20 in taxes for the goods inside,…