Recently I shipped an order using DHL because the merchant didn’t offer FedEx or UPS as an option. I assumed the experience would be similar to their competitors, seeing as they’re such a big company. Lesson learned.
DHL’s own Customs Collection division opened my package, decided I owed $7.20 in taxes for the goods inside, charged me another $10 for their time and effort in opening my package, then added another $1.30 in taxes for their intrusion service.
The package arrived a day late, with $18.50 owing COD.
First and last experience with DHL.
Don’t use DHL — unless you want to pay for artificially low up-front shipping, have your package opened by your shipper, then have it held hostage with COD charges.
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